Cnetso Help Articles

Find quick, step-by-step support guides for common school IT issues. Select a category to view only the relevant questions.

No matching articles found. Try a different search term or choose another category.

Classroom Technology

Select a question below to open the full step-by-step guide.

Interactive whiteboard or projector is not working

Classroom display support article

Cnetso Support Guides

Select a question below to open the full step-by-step guide.

How do I report an IT issue?

Guide for raising IT support tickets

Devices & Laptops

Select a question below to open the full step-by-step guide.

How do I take a screenshot?

Screenshot guide

Laptop is running slowly

Slow laptop support article

Laptop will not turn on

Laptop power issue guide

My external monitor is not working

External monitor troubleshooting guide

Email & Microsoft 365

Select a question below to open the full step-by-step guide.

How do I access a shared mailbox?

Shared mailbox access guide

How do I add my school email to my phone?

Mobile email setup guide

How do I recover deleted emails?

Deleted email recovery guide

Outlook is not sending or receiving emails

Outlook send receive support article

Outlook keeps asking for my password

Outlook repeated password prompt guide

Passwords & Accounts

Select a question below to open the full step-by-step guide.

How do I reset my Windows password?

Windows password reset support article

My account is locked. What should I do?

Locked account support article

How do I change my Microsoft 365 password?

Microsoft 365 password change guide

How do I set up MFA?

MFA setup guide

Printing

Select a question below to open the full step-by-step guide.

How do I clear a stuck print job?

Clear print queue guide

How do I install or add a school printer?

School printer install guide

Printer is offline or not printing

Printer offline support article

Teams & Video Calls

Select a question below to open the full step-by-step guide.

Microsoft Teams audio or camera is not working

Teams audio camera guide

Wi-Fi & Internet

Select a question below to open the full step-by-step guide.

How do I connect to school Wi-Fi?

School Wi-Fi support article

cnetso | Empowering Schools through Technology