How do I report an IT issue?

How to report an IT issue

Use the Report an issue button when something is not working or you need help from the Cnetso support team.

Steps

1. Open the Cnetso Support Portal.
2. Click Report an issue.
3. Leave Urgency as Medium unless the issue is stopping teaching or learning.
4. Enter a clear title, for example: Printer not working in Room 12.
5. Use the description box to explain what happened.
6. Add an attachment or screenshot if available.
7. Click Send.

What to include

• Your name
• Your school
• Room/location
• Device name if available
• Error message or screenshot

Still stuck? Submit the ticket with as much detail as possible.