My account is locked. What should I do?

Account locked guide

Your account may lock after several incorrect password attempts. This is a security feature.

Steps to try

1. Wait 10 minutes before trying again.
2. Check Caps Lock and keyboard layout.
3. Try signing in to Microsoft 365 in a browser.
4. If still locked, raise a ticket.

Ticket information required

• Your full name
• Your school email address
• Approximate time the issue started
• Whether the problem happens on one device or all devices