How do I reset my Windows password?
Cnetso school IT support guide
Windows password reset guide
If you cannot log in to your school Windows device, follow these checks first.
Image placeholder: Windows login screen showing username and password fields.
Quick checks
- Check that Caps Lock is not enabled.
- Check that your username is typed correctly.
- Restart the device and try again.
- If you recently changed your password, try the new password.
If it still does not work
Submit a support ticket and include:
- Your full name
- Your username/email address
- Your school name
- The device name if visible
- A screenshot of the login error
Important: Never share your password in a ticket.
Tip: When raising a ticket, include your school, room/location, device name and a screenshot of any error message.
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