FAQ / Email & Microsoft 365

How do I recover deleted emails?

Cnetso school IT support guide

Recover deleted emails in Outlook

You may be able to recover recently deleted emails from Deleted Items or Recover Deleted Items.

Image placeholder: Outlook Deleted Items folder screenshot.

Steps

  1. Open Outlook.
  2. Go to Deleted Items.
  3. Search for the missing email.
  4. If found, right-click it and choose Move.
  5. If not found, look for Recover items deleted from this folder.

If the message is still missing, raise a ticket with the sender, subject, and approximate date.

Tip: When raising a ticket, include your school, room/location, device name and a screenshot of any error message.
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Created 29-05-2026 23:15
Last update 29-05-2026 23:15
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